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Order Process

Terms and Conditions

All orders placed on Ayurveda Pura website will be subject to acceptance in accordance with the terms and conditions of Ayurveda Pura Limited.

Prices

The prices of products are in Great Britain Pounds sterling (GBP), United States Dollars (USD) or Euro (EUR) and Value Added Tax is added at checkout (where applicable). Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value [please see Delivery Policy for delivery times and charges].

The price displayed on Ayurveda Pura website at the time we receive your order is the price that you are required to pay. We always try and make sure that all prices on our website are accurate, although errors may occur. In the unlikely event that such an error occurs, Ayurveda Pura will seek to inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods at the time of cancellation, you will receive a full refund.

Email acknowledgement of an order

Placing of the order will involve checking your credit card and debit card details. Once the order is placed, Ayurveda Pura will send to you an e-mail confirmation of your order from Barclaycard (our card processing company) and an e-mail confirmation from us. Please note that both those e-mails are just an acknowledgement of the payment process being completed and not a firm order confirmation or order acceptance from Ayurveda Pura.

The acceptance of your order and the completion of the contract between you and Ayurveda Pura will only take place upon confirmation from us that your order has been accepted. This will only occur upon physical dispatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please see our Refunds Policy) (In the event that your order is not accepted, we will notify you by e-mail or, if unavailable, by post). If we inform you that we have not accepted your order or that your order has been cancelled, we will, as appropriate, refund any money paid or cancel any card processing transaction.

Amendments and cancellation

Once an order is placed, it is possible to amend or cancel your order up to the time of dispatch of the goods. The time of dispatch is the time that the goods actually leave our order centre. Once the goods have been dispatched, we regret that we cannot accept any order amendment or cancellation.

Print out of your order

We recommend that you print out and retain copies of the terms and conditions and the order confirmation for your own records as we do not record details of your order for you to subsequently access direct on this website. Your order confirmation will contain a customer reference number unique to you; please quote this number in any correspondence with us.

Should you wish to contact Ayurveda Pura regarding any queries that you may have in relation to our order process, please contact us at:

Email: Info@AyurvedaPura.com

Please click herefor our Customer Enquiry Form

Telephone: +44(0) 20 8312 8383 Option 1 (Lines are open 9:00am to 5:30pm Monday to Friday)