Spa Cancellation Policy
Please note that we operate the following revised cancellation/amendment policy
All spa bookings require pre-payment in full and are subject to the following cancellation policy:
- Cancellations or amendments made at least 48 hours prior to booking time: 10% cancellation/amendment charge;
- Cancellations or amendments made between 48 to 24 hours prior to the booking time: 50% cancellation/amendment charge;
- Cancellations or amendments made within 24 hours of booking time: 100% cancellation/amendment charge.
We kindly request that you come 10 minutes in advance of your treatment start time, so that we you can complete your pre-treatment client care forms, we can explain to you our COVID-19 related health and safety precautions and to enable your treatment(s) to start on time. Any lateness may result in the treatment time being shortened. Due to social distancing requirements, we currently have waiting room space for only one person at a time, so please bear with us if we request you to wait outside.
Please bring along your own face mask, otherwise we will provide you with one for an additional charge of £1.
Thank you for your understanding.
For further inquiries please telephone 020 8312 8383 Option 3