Return and refunds policy
In the unlikely event that you are not happy with Ayurveda Pura products that you have ordered from us, you have the right to cancel the your order within seven working days of receipt of the goods in relation to orders made by telephone or online. Where goods have been delivered to a third party (e.g. through Ayurveda Pura gift service) you will only be able to exercise this right if you are able to return to us the goods you ordered.
Ayurveda Pura will provide a returns/refunds form with your order for you to complete. If you have misplaced or lost the form, please let us know your name, address, customer number (if possible), when you obtained the product and whether you would like an exchange or refund.
Please place the goods to be returned in a suitable box (ideally the box in which the goods were despatched to you) and return the goods to us by post (not courier) to the following address:
Ayurveda Pura Ltd.
Unit 26 Ropery Business Park
48 Anchor and Hope Lane
Tel 020 8312 8383 Option 1
Immediately upon your refund being processed, Ayurveda Pura Ltd will send you a cheque reimbursing you for the return postage expenses. The cost of the goods to be refunded will then be reimbursed directly back on to the card from which payment was originally taken.
Should you wish to contact Ayurveda Pura to assist you with any queries that you may have in relation to refunds, please contact us at:
Telephone: Tel 020 8312 8383 Option 1 (Lines are open 9:00 am to 5:30 pm Monday to Friday)
Please note that the above does not affect your legal rights.